Returns & Exchanges

At GIVA, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return and exchange policy. Whether the fit isn't right or you've changed your mind, we are here to ensure a hassle-free experience.

1

Initiate Your Request

Log in to your GIVA account, navigate to 'My Orders', and select the items you wish to return or exchange within 30 days of delivery.

2

Prepare the Package

Place the items in their original packaging with all tags, labels, and hygiene seals intact to ensure they pass our quality inspection.

3

Schedule a Pickup

Choose a convenient time slot for our courier partner to collect the package from your doorstep at no additional cost.

4

Receive Your Refund

Once our warehouse team verifies the returned items, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing